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Quick answers

Writerbox availability

The first Writerbox build is an unsigned macOS release. The download page explains the one-time confirmation macOS requires before opening it.

Writerbox downloads →

Before you write

Common questions

Can I use Writerbox on more than one Mac?

Yes. A Writerbox purchase belongs to one person and may be used on that person’s personal devices, including for professional writing.

Do AI features require another payment?

Writerbox uses eligible access from your ChatGPT or Codex account. OpenAI controls eligibility, availability, limits, and any charges associated with that account.

Where does my writing live?

Writerbox is designed as a local-first app. Your writing stays on your Mac unless you choose to share or export it.

What updates come with my purchase?

A Writerbox 1 purchase includes compatible Writerbox 1.x updates. A future major version may be a separate purchase.

How do refunds work?

Read the refund policy for eligibility and timing. If you need help with a specific purchase, send the checkout email and relevant details through the form below.

Still stuck?

Send us a message

Include what happened, what you expected, and your app version when it is relevant.